Terms of Service

Terms and Conditions


All prices include 25% VAT. Urban Gloss reserves the right to change pricing on a continual basis for all products in our range, regardless of whether it involves an increase or decrease. The price stated the time of purchase applies. If you are under 18  years of age, you need to have permission from your guardian to place an order at Urban Gloss.

Using the website

Access to and usage of this website, as well as the products and listed on this website, are subject to these terms and conditions. By using the Services, you acknowledge and accept that the General Terms will be updated from time to time. You should, therefore, keep up to date with this page, to be aware of potential changes to the General Terms made by Urban Gloss.

Access to the website is given on a temporary basis and Urban Gloss reserves the right to revoke or change the Services without any prior notice. Urban Gloss will not be held responsible if this website is unavailable at any point for a certain period of time. From time to time we might restrict access to certain parts or the entire website.

Order confirmation and transfer of risk
When we have received your order, an order confirmation will be sent by email. You become the owner of the ordered goods when they have been physically delivered to you and we have received payment in full from you. When the goods have been delivered to you, the responsibility for any loss or damage is passed on to you. 

Delivery Terms

Shipping rates differ depending on the weight of your parcel. See calculated rate at checkout. Urban Gloss offers a standard delivery time of 3-5 working days after your order has been packed and ready for dispatch. We do not currently ship outside of Sweden. We will process your order within 3 working days. You will be sent an email confirming the delivery details when your order is dispatched from our warehouse. If you haven’t received this email within 3 working days, please contact our customer service team.

Contact urbanglossteam@gmail.com if you have any questions regarding shipping.

Unclaimed Packages

Unclaimed packages will be subject to an unclaimed parcel fee of 159 SEK. The fee corresponds to the cost of administration, the return of goods and any additional handling. [Payment term is 30 days net. Penalty fee for late payment is 60 SEK plus default interest.] Should you change your mind and want to cancel your purchase after the parcel has been dispatched from our premises, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.

Damages or Loss of Item

Should there be any damages or loss of item on route to the customer, Urban Gloss is held responsible. If this has happened, it is the customer’s responsibility to inform the customer service team at Urban Gloss within a reasonable timeframe (max 4 weeks). Should there be any damages or loss of item during a return to Urban Gloss, the customer is liable.

Returns and product quality claim

All products sold at Urban Gloss are non-refundable. Should a product be faulty it is the customer's responsibility to notify the customer support team. Further information regarding refunds and protocol in case of faulty products will be disclosed via email.

[Urban Gloss guarantees that the goods you have ordered are in perfect order at the time of delivery. Should you receive a defective item or an incorrect delivery, you need to contact our customer service team as soon as possible. For goods damaged upon delivery, a rule of no later than 14 days apply. Urban Gloss will of course pay for the shipping for any incorrect deliveries and any product quality claims, but for us to be able to do so, you will personally need to email urbanglossteam@gmail.com and state what it is regarding, nature of the claim, the order number and possibly the invoice number too. When you return the item in the post, you also have to include a note stating that this is a product quality claim and the nature of the claim. This needs to be sent in with the delivery documents you received when you picked up your goods from the delivery point. You can also write directly onto the delivery document as long as everything is legible. These documents should be in the same package as the goods you are returning when you send them back to our warehouse.]

When we receive a product quality claim, we carry out an investigation and we inspect the item. Your views as a customer are very valuable to us, so we do ask you to contact us directly with your views or concerns.

Product images and colors

We do our utmost to show the colors and design of our products as true to life and as accurately as possible on our website, but we cannot guarantee that the colors displayed in the online shop are exactly what they are like in real life. The color on the screen could depend on your computer and the settings of your screen. Not can we guarantee that all the images replicate exactly what the goods look like in real life.

Promotional Codes

Sometimes we offer Promotional Codes which may apply to any, or certain specified purchases or products on this Website. Each Promotional Code will be subject to specific terms & conditions specified at the time the Promotional Code is issued (including the time frame in which the code is viable) in addition to those mentioned in these Terms of Service.

Promotional Codes can be provided on this Website or via email. Only one Promotional Code can be used against an order at any one time. A Promotional Code can't be applied to an order after that order has been placed. If any exclusions apply to that Promotional Code, it will be outlined within the relevant code's specific Terms and Conditions.

If the Promotional Code has expired, you won’t be able use it.

We can’t accept any responsibility once we have given you a Promotional Code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the Promotional Code being cancelled.

If a Promotional Code is offered on this Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the Promotional Code, we reserve the right to cancel, modify or suspend the Promotional Code.

Promotional Codes are non-transferable and cannot be exchanged for cash. If you receive a Promotional Code, it can only be used by you for the purpose for which it was issued.

Contact us

If you have not found the answer to your question, please contact our customer service team!

Please contact: urbanglossteam@gmail.com

We will send you an answer within 48 hours, Monday – Friday (except on holidays).

Applicable law and jurisdiction

These General Terms and your use of the website (and all relationships of non-contractual nature, which can arise through or in conjunction with these) will be regulated by and interpreted in accordance with Swedish Law. You accept that the Swedish Judiciary has exclusive jurisdiction over disputes linked to these General terms and the settlement of these.